Frequently Asked Questions
Got a Question?
We’ll have an answer.
We have tried to put together a list of frequently asked questions we get regularly. If you can’t find an answer then please come and see us or ask.
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How long can I provisionally hold a date for?
If we have the date available we will hold it for two weeks, giving you the time to book a registrar! -
How many guests can you accommodate in the day and the evening?
If you are hiring the venue and a marquee we can accommodate 96-day guests, with a further 70 evening guests. -
Is the venue licensed for civil ceremonies?
Yes, we are licensed with Cambridge County Council. -
What areas will be available to us?
During your event, the main venue, marquee and gardens are available for your exclusive use. We also offer access the day before your event so you can add your finishing touches to the setup, as well as the day after to collect anything left overnight (including any cars left in our carpark). -
Who will be the point of contact in the lead-up to the wedding?
Pam and Lisa live on-site and are always happy to answer any questions via, phone, email or visit. Don’t be afraid to contact us with any concerns, we’re here to make sure your day runs smoothly. -
Who from the wedding venue will be present on the day?
We have a team of staff led by Lisa on-site during your event, who will be around from the beginning of the event to when the last guests leave. -
Do you have recommended suppliers or an in-house caterer?
We have caterers who we would recommend and that are available to work here for most events.
The Ceremony
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How do I book ceremony and venue?
If you let us know your date, we will hold that date for two weeks while you contact the registration team to confirm they are available, we can give you all the details of how to do this online. -
Are there areas for both of us to get ready in the morning?
We can offer one room within the Windmill for the Bride and Bridesmaids to get ready in. -
Which areas within the venue are licensed for civil ceremonies?
We have two areas that are licensed for civil ceremonies: inside the main venue; and outside on the pond side jetty (please be aware that the outside area would be weather dependent). -
Do I need to book my civil ceremony with you and Cambridge County Council?
Yes, civil ceremonies must be registered with Cambridge County Council prior to taking place, more details on doing this can be found here: https://www.cambridgeshireceremonies.co.uk/ -
How flexible are you with timings for the day?
We have no control over the timings for your ceremony, this is something you would need to arrange with the registration team. We are however flexible to the rest of your day and evening and are happy to talk through with you about timings before your day. -
Can you play music during the ceremony?
We do ask that you provide your own music on a USB stick, we have someone who would then start and stop music at the correct times during your ceremony, whether inside or outside. -
Are there any decor restrictions?
Decorations need to be kept at a minimum inside the ceremony/ venue room, but you are more than welcome to decorate the marquee and garden. -
Are Fireworks/Confetti Allowed?
Confetti is allowed. We cannot accommodate fireworks.
The Wedding Breakfast
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What time is the meal served?
We would suggest about one and a half hours after your ceremony? But this would be entirely up to you. -
Can we supply our own wine and toast fizz? Is there a corkage fee?
You can bring in your own wine for consumption during your meal only, but we do charge a corkage fee on each bottle, this would also apply if you brought in your own toast drinks. -
Are Crockery and Linen Included in the Price?
Our caterers will provide, crockery/china/table linen if you choose to use them. If you are using your own caterer they need to provide all that is needed. -
Do you offer a complimentary menu tasting within the catering cost?
If you use Puddini Cratering who we recommend, they would be happy to invite you for complimentary tastings. -
Are tables and chairs included in the hire price?
We will supply all the tables and chairs for your ceremony and reception.
The Evening Reception
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Can you accommodate a live band or DJ? When can they set up?
Your band or DJ can set up following the Ceremony, we have a noise limiter installed that you would need to let your band or DJ know about, all music to be off at 11.30 pm.
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Do we get use of the bar within the price, and what times will it open and close?
The bar will be open 15 minutes after your ceremony has ended, it is a fully staffed card or cash payment bar (we are happy to forward a drinks tariff). The bar will close at midnight. We can also arrange to serve after ceremony drinks in the garden or marquee if you require. Average bar prices:- Average pint is £4.50
- Wine is £17.00 per bottle
- Average spirt is £3.50
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What time will our evening reception need to finish?
Evening receptions need to finish by 11.30. The bar closes at midnight.
Accommodation
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Do You Have Accommodation On-Site?
We do not have any accommodation on-site, but the nearest hotel or travel lodge is approximately 3 miles away, we can also give you numbers for local taxi firm so you can pre-book taxi’s. -
Can you look after our pets?
Yes, we can accommodate dogs and cats, but they cannot be at the ceremony, only at the reception and photos.
Facilities
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Do You Have Disabled Access?
Yes -
How many toilets are there?
We have 3 ladies, 3 men’s and 1 disabled toilet with baby changing facilities. -
Is there somewhere we can securely store our wedding gifts?
Gifts can be left within one of the rooms in the windmill. Gifts can be collected the following day; the venue is locked and alarmed when you leave. -
Is the venue child friendly?
Yes, but we do have large water features within the garden, and this would always be the responsibility of the child’s parents to supervise them. -
Is there a smoking area?
Smoking is permitted in the garden and in the smoking area at the front of the building.
Pricing and Payment
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How much will the initial deposit be?
We would ask for 20% of the total hire charge to secure the booking. -
When do we need to make our final payment?
The balance would need to be paid 60 days before the wedding; you can, of course, make payments before this in instalments. -
Is VAT included in the prices given to us?
Yes, all prices given are inclusive of the current rate of VAT. -
Are there any extra charges for staff, cleaning, room hire that aren’t included in the price?
The price agreed in writing is the full amount, this covers all of the above. If you did choose to bring in your own caterer we would take a deposit of £300, this would be refunded providing your own caterer provides staff, to serve and clear tables and cleans working area and removes all rubbish from site. -
What’s the Cancellation Policy?
Any payments made for Venue hire are non-refundable, we would recommend that you take out wedding insurance if there is a possibility you may cancel. -
Do You Have Public Liability Insurance?
Yes, we have Public Liability Insurance in place. -
Will the venue clear everything away after the wedding or do we need to organise this?
We will clear and pack everything away ready for your collection the following day.